Frequently Asked Questions
Got Questions? We’ve Got Answers
General Question
What products are available in the Farm Shop?
We offer a wide range of fresh, organic vegetables, homemade bread, and potted plants like eggplant, chili, and mint. Seasonal items and farm specialties are also available throughout the year.
Are all your vegetables and products organic?
Yes, all our vegetables are grown organically without the use of synthetic pesticides or fertilizers, ensuring freshness and health benefits.
Do you offer seasonal produce?
Absolutely! Our produce rotates seasonally, so you’ll always get the freshest and most nutritious vegetables harvested straight from our farm.
How can I find out what’s currently available?
You can check our farm shop for updates on available produce.
Do you sell other items besides vegetables and bread?
Yes, we also sell potted plants, herbs, and other farm-related products. Keep an eye out for special seasonal items.
Purchasing & Ordering
How do I place an order?
Orders can be placed directly on our website under the Farm Shop section. Simply choose your items, add them to your cart, and proceed to checkout.
Can I customise my order or vegetable bag?
We currently do not offer customisation for our vegetable bags. Each bag is carefully curated to include a variety of fresh, seasonal produce, ensuring you receive the best from our farm every week. This approach helps us maintain freshness, reduce waste, and share the full range of what our farm has to offer!
What payment methods do you accept?
We accept a variety of payment methods for your convenience, including Visa, Mastercard, Apple Pay, WeChat Pay, Alipay, FPX, DuitNow, Touch ‘n Go Wallet, and Boost. Simply choose your preferred option at checkout for a seamless payment experience!
Delivery
How do I get my order?
We currently offer delivery only, ensuring your fresh produce arrives straight to your doorstep.
What areas do you deliver to?
We deliver to the entire Klang Valley, covering a wide range of locations for your convenience.
Is there a delivery fee?
Yes, a delivery fee applies. The exact amount will depend on your location and order details.
Can I pick up my order directly from the farm?
We do not offer farm pick-up services. All orders are delivered to ensure a consistent and efficient experience for our customers.
When can I expect my delivery?
Upon confirming your order, deliveries will be made on Tuesday, Wednesday, or Thursday, ensuring your fresh produce arrives at its peak freshness.
Freshness and Quality
How fresh is the produce?
Our produce is harvested fresh from the farm, often the same day or a day before delivery.
What steps do you take to ensure quality and freshness?
We follow organic farming practices and handle produce with care, ensuring the highest quality for our customers.
What should I do if I’m not satisfied with my order?
Please contact us immediately if there’s an issue with your order, and we’ll do our best to make it right.
Subscriptions
Can I subscribe for weekly produce delivery?
Yes, we offer subscription plans for weekly vegetable and bread deliveries. Check our farm shop for details
What’s included in the subscription plan?
Our subscriptions include a variety of fresh vegetables or artisan bread delivered to your door weekly.
Can I pause or cancel my subscription?
Yes, you can pause or cancel your subscription with prior notice. Contact us for more details.
Others
Can I visit the farm in person?
Yes, you’re welcome to visit the farm. Please contact us in advance to plan your visit.
Who can I contact if I have questions about my order?
You can reach out to us via email at ivy@homegrownfarms.com.my or WhatsApp at 013-908 8985. We’re happy to assist!